ATT = DUMB

I have been an ATT then (Cingular) cell user for well over ten years now and really have no reason to migrate elsewhere. The plan I started out with fits my usage and because it is so old, is really a bargain compared to plans now available.

However, even though my satisfaction rates high and troubles are few, I have seen just how silly and downright .dumb. some of ATT's decisions and business machinations can be.

We have all seen (or at least heard of) the ATT billing stories where some subscriber is the unwitting target of the 300 page monthly invoice which is shipped in a courier box and includes hacksaw so for sawing off an arm and a leg. When it comes to technology, I move pretty slowly so I have been spared that type of nonsense.

Until now.

Dearest J (wife) has decided she would like to upgrade to a shiny new (and pink) Motorola Razor. I thought about it and agreed she should move up. I get final say about these things because ultimately, I am the person she calls for support (Yes, I will change your ringtone...). So I logged in to check for available upgrade options for her. Having found the model (and color) she desired the only thing I needed was the price, add it to the cart, and then check out.



Can you believe the refurb model actually costs more than the new? What the hell is that about?

Let me get this straight, there is a company out there that will charge me $50 more dollars for taking a refurb unit? It makes me question what the hell is going on in the minds of the people in charge.

But that is just me....
---
-nn